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Helpdesk Analyst - Finance & Resources

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Posted By: Triumph Consultants
Address:
Contact:
Date Posted: 2nd Oct 2008
Salary: £14.82 ph Umbrella/Ltd co (estimated and tbc) or £12.05 ph PAYE (plus WTR/holiday pay)
Location: Ilford
Reference Code: Redbridge 12229
Views Since Posting: 45
Full Description:

TCL/LJ 12229: Our client seeks a helpdesk analyst for an assignment within its Finance & Resources division.

We are acting for an NE London based local authority

The posts will be located in Ilford, IG1 and will be for 36 hpw, Mon-Fri, normal business hours.

This is anticipated to be, initially at least, a 2 to 3 month assignment.

Please note that under a special arrangement we have with a leading umbrella company, temps who elect to get paid under this route will receive, in addition to a higher hourly rate of pay, the following benefits which are not available under PAYE:

• tax benefits and allowances e.g. lunch and commuting costs
• free health cover
• free life cover
• free critical illness cover
• £20 in high street spending vouchers

Essence of role:

You will be engaged in helpdesk support work within a department servicing all of the client's internal pc users. You will be logging calls and providing preliminary support to callers.

THIS HELPDESK DOES NOT SIMPLY LOG CALLS. IT HAS THE HIGHEST RESOLUTION RATES AT 1ST CONTACT IN THE LONDON BOROUGHS. OUR CLIENT IS PREPARED TO PAY MORE FOR THE RIGHT CANDIDATE.

Candidate requirements (*indicates must be CLEARLY EVIDENT FROM YOUR CV, not just your covering letter, to avoid auto-rejection by client):

*Strong people, communication and phone skills

*At least 1 year of Helpdesk experience taking and resolving incidents

*Able to use an ACD (Automatic Call Distributor) system and Incident management software. Good problem solver

*Thorough knowledge of Microsoft desktop (XP and W2K) environment and experience of administering Exchange 2003 and Active Directory

*Understanding of LAN networks and basic phone network knowledge

*Proven ability to cope with a wide range of systems and software by adapting quickly

*Intelligent and fast learner.

UK local authority or other public sector experience advantageous, but not a prerequisite

Next Steps:

If you would like to be considered for the position please apply via this website, quoting the vacancy reference number.

Please do not apply for this position unless you meet the candidate requirements noted above.

We can only consider employing you through a limited company structure if adequate insurance arrangements are in place and if we can be satisfied that you are not in breach of managed service company legislation and regulations. Our standard settlement terms with contractors are monthly.

Whilst all CVs received will be examined in detail it is, we regret, no longer possible for us to reply automatically to all applicants, simply because of the volumes of vacancies and candidates now involved.

Please do not telephone us for progress reports on your application, but do feel free to email us in this respect. All emails will be replied to.

Triumph Consultants Limited: Please note that whilst this site is and will remain, one of our primary advertising outlets, we also advertise a selection of higher paid vacancies on our own website, where you can subscribe to an RSS feed, delivering details straight to your web browser.